Trudy in Illinois

Those plastic clamshelled products.

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I bought something which was in a bubble, hard-to-open wrap. After working on it for 15 minutes, I got it open. Well, some parts were missing, so I took it back. The cretin they had working behind the counter told me they couldn't take it back because it was open. I asked him, "How could I know if all the parts were there if I didn't open it?" He said it didn't matter, it was store policy. I told him, "So, if no one finds your body, you aren't dead?" The look was priceless and I got a refund. Sometimes it pays to ask questions.

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Comments

  1. nedayja's Avatar
    Trudy, I am going to have to remember that the next time I return something for a refund!
  2. mspete's Avatar
    I'm sure he was taken aback at your statement! Don't you hate it when they hide behind "store policy". I have learned to challenge - firmly and nicely. This usually does the trick! Hang in there, Trudy!!!!!!!!!!
  3. MadClikr's Avatar
    Legally, if it doesn't do what it was advertised to do, you have the right to take it back, I believe. I'd say not having all the parts falls into that category!